Rescue Alert may sound like a catchy marketing phrase but the truth is its way more than that. In a way, Medical alert systems kind of sell themselves, but as with any competitive industry, you need more than a good product to succeed. Rescue Alert aims to personify their name and provide top quality rescuing of their customers who need it.
With any good company, no matter what arena or area of expertise, one needs to get one crucial aspect of your business right to stand you in good stead for the future, and that is ‘the basics’. It’s in this area where Rescue Alert excels as it seeks to do what any good medical alert system and service needs to do: provide quick, efficient and professional support in the event of an emergency. Over the years their reputation has only strengthened, with impressive customer satisfaction ratings one of main feathers in their cap.
This company does boast quite a few unique qualities that sets them apart from their competition; most important of which is the fact that they manufacture their own products and rely on their own monitoring facility, so everything that you get from them is practically one hundred percent Rescue Alert products and services. A by-product of this is the fact that they inevitably take pride in their work as everything they do or make reflects directly on them as a brand.
With over three decades of experience in the industry, they’ve had plenty of time to hone their skill in all disciplines. Rescue Alert also rates highly as one of the few companies that go the proverbial ‘extra mile’ to ensure that their customers are taken care of to the best of their experienced and trained abilities. Customer relation and service is of utmost importance to Rescue Alert and they pay particular attention to this area of business as their sales representatives and response center attendants are all employed by Rescue Alert themselves, so you’ll always experience their personal touch; this of course is a notable trump card over competitors who outsource their caller response duties.
Installation is quick and easy with no set-up or activation fees. Rescue Alert is a nationwide service so locating an outlet or franchise shouldn’t be difficult, something that should negate having to pay for any delivery of the equipment. Although Rescue Alert is only available in the States, customers speaking a foreign language need not worry as their product boasts one of the best multi lingual services in the market, since they use Language Line service, catering for over one hundred and fifty different languages.
Of course, as mentioned, Rescue Alert manufactures its own equipment, thus you’ll be getting a merchandise with their personal stamp of approval – any problems with the product, and you’ll be able to take advantage of the very rare offer (typically for this industry) of a thirty day risk-free money back guarantee.
There are only two areas where the Rescue Alert products fall behind; those are the Lifetime warranty and phone call answering capability of the Rescue Alert pendant. Other than that, they possess all the features necessary to make them a top quality personal medical alert system option (including a waterproof pendant, a console which calls emergency contacts and a lighted help button).
The rescue Alert product also happens to vaunt some of the most impressive features, like the ninety hour back-up battery life of the console – one of, if not the longest and most powerful on the market at the moment. It also has a very impressive operating range, with the pendant to console roaming ability at a range of at least six hundred feet. Depending on the nature of your home and the obstructions in the consoles path, that range may well be extended to close to a thousand feet, placing the Rescue Alert product right up there with the best in the industry.
No doubt, Rescue Alert made this equipment with their customers in mind at all times –this is a quality synonymous with them as they look to cater for all and provide an unparalleled service experience. So, with the help of the Language Line service, they’ve opened up a whole new sector of the market, availing their products and services to non-English speakers.
This is the area where a few other medical alert systems tend to outdo Rescue Alert’s model. This is not to say that Rescue Alert is put in the shade by others though, because they do have a few features that other, higher ranked companies, don’t. Yes, Rescue Alert does without voice extenders and an extra household mounted panic/help button (in addition to the pendant and spare button), but they do possess a medication dispenser and phone call reminders. The latter is a service where a response attendant will call the user to remind them to take their medication, and it can be customized to however frequent the prescription dictates – it’s typically called ‘RA minders’. The medication dispenser is a dosage organiser which lasts for about a twenty eight day plan.
The other additional features and services which Rescue Alert provides is the Lock Box, check-in service and the additional help button (wristband). In terms of features at least, Rescue Alert provides all that you’ll need in a medical alert system.
Where Rescue Alert trumps most others is in their customer service. Ever since their inception in the early eighties, Rescue Alert has strove to achieve matchless customer service, with their own monitoring facility, and trained and certified response attendants. What’s even more impressive is that there have been no customer complaints against Rescue Alert for the past few years, simply underlining their commitment to the very best in service quality, taking care of their clients and ensuring unsurpassed customer relations.
What are the Pros and Cons of Rescue Alert?
- A company that employs its own staff and manufactures its own equipment
- A thirty day “trial” period wherein the customer is able to test the device and Rescue Alert’s service to discern whether or not it’s the one they want
- No activation and/or installation fees
- Unparalleled customer service records with glowing reviews, and for the last few years anyway, literally zero complaints
- Their monitoring response attendants are highly trained and EMD certified – the same training which 911 operators receive
- Their use of Language Line services which ensures that their services can be experienced across over one hundred and fifty languages
- A reliable console with one of the best transmitter ranges in the industry
- RA minders, who provide medication dosage reminders, just highlighting this companies compassion for their clients
- the absence of twenty four hour/seven days a week technical support or repair services
- Along with the lack of stable technical support, the equipment also does not come with a lifetime warranty; thus if any of the equipment breaks, the customer will have to replace it (although their products are reputed to be quite reliable)
- Rescue Alert has no fall detectors
- The system also does without voice extenders
- Equipment delivery will also have to be paid for by the client
- Rescue Alert also comes without the bathroom or hallway panic/help button
One of the words that are commonly used to describe the service provided by Rescue Alert, is ‘compassionate’. Considering that the industry is all about emergency response and taking care of people’s well-being whilst providing peace of mind to those who care for them, one would imagine that compassion would play an essential role. So despite missing a few features, Rescue Alert still provides superior service at an affordable price, with top quality and reliable equipment.
One new Rescue Alert user commented that she’d needed and used the help button just a few hours after it had been installed, and that it was Rescue alert that took her to the hospital – this practically indicates the model which they intend to display to everyone – a care giving and effective service.
Also available to rescue Alert users are a number of specials, a highlight of which is the new 360 degree protection plan; it’s a system targeted at those with a little more independence and who intend to leave the home on occasion.
Deciding on purchasing a medical alert system may be tough, but then actually picking a brand could prove even harder, and it’s invariably the ones with the good reputation that wins over the clients; Rescue Alert’s reputation, as one can gather, is quite stellar. It certainly rests peacefully on the mind, knowing that with their 24/7 monitoring facility and toll free assistance, you’ll always find calm and highly trained personnel on the other end of the line – theirs is a service which is readily available and accessible, and has won favor with countless customers, saving many lives in the process.