Not all elderly folk are content with staying indoors all the time, in fact many of them love some quality time outdoors. This of course poses a problem for their loved ones who are concerned for not only their safety, but also their health; the more they ‘stray’ outdoors, the higher the likelihood of them falling – one of the primary reasons to get a medical alert system.
There are a few powerful medical alarm systems on the market with high roaming range reaching as far as 1000 feet, but whereas the Mobile Help system only has a (still impressive) 600 foot range, their trump card is that they’re the only major alert system with an alternate panic button complete with a GPS tracker. This will no doubt put many loved ones minds at ease, knowing that a high tech monitoring facility will always be aware of their elder’s location.
Overall the Mobile Help system offers much of the standard features you’d expect of a top brand, though their main target you feel is that of those looking for a bit more mobility and independence.
Mobile Help is the youngest company among the medical alarm system’s top brands at only three years old, but they’ve cleverly distinguished themselves from others by providing what none of the others do, making the GPS their main marketing tool with their name suggesting as much. Effectively they’re for the independent elderly who also want the benefits of a regular alert system.
Unlike some of the top brands, the Mobile Help system does require an activation fee, though the delivery of their equipment is free. Installation is relatively simple, and as is customary, all that is required is a normal phone land-line and a power socket. Cancellation of the service is also free, with no long term contracts.
This is a category in which Mobile Help does well as the only two concessions that are made are with regard to the lack of a wristband button and a multilingual service (although Mobile Help is still a very young company so these features may find their way into their services at some point down the line). Otherwise they offer a full range of features including a waterproof pendant, meaning your elderly loved can go showering, bathing or swimming without having to remove the medical alert necklace.
Upon pressing the panic button, the console will then dial the monitoring facility and you’ll be open to a two way communication avenue via a strong speaker phone. Since the pendant or auxiliary GPS roaming panic button also answers phone calls, they’re basically single-button mobile phones, but since no dialing is required, you’ll always be a few seconds away from emergency help notification.
Other features that come with this device are a lifetime warranty, a back-up console battery and an illuminated help button. Mobile Help encourages prospective clientele to call their toll free number for further information on anything by using their FAQs service and perhaps finding out about the availability of any special offers and discounts.
This is one seemingly neglected area as this category of Mobile Help is surprisingly lean. The only additional feature of this product is the impressive and unique GPS locator in their “anywhere” button. This no doubt signals their intent when marketing this system as more of an outdoor alert system than an in-home one. Some customers may feel wearisome due to the lack of a lock box for emergency services (or any aid in the close vicinity), as well as the lack of a check-in service which ensures that the user is constantly connected to the monitoring facility. On the subject of the latter, it is interesting to note than make use of AT&T which heavily influences connectivity.
Due to the speaker phone and GPS capability one can gather that this system can do without features like voice extenders and the additional user button; the bathroom panic button is also unnecessary because, as mentioned, the pendant is waterproof.
With the greater independence that this system promotes – with their clients probably constantly outdoors – a handy feature would have been a medication reminder (perhaps not a medication dispenser seeing as the user will be out and about, away from the console) to keep up prescription dosages. Nevertheless, the in-home aspect of the system remains a competent service.
Mobile Help’s customer service is actually very good as they’re constantly encouraging people to give them a try or just find out more information by contacting them. Customers have practically full access to them and information regarding their account with toll free telephonic access, an email notification of any pertinent events and an online account. Although they don’t provide a twenty four hour technical support service, there has been some positive feedback from customers with regard to their level of customer service and sufficient tech support as it is.
With regards to the online account access, customers are allowed to change and further customise their contract settings as the arrangement evolves.
What are the Pros and Cons of Mobile Help?
- The only top medical alert system to come with GPS capability for a wider range of mobility
- At $36.95 you’re effectively receiving two services or packages (and paying for one); an in-home service akin to the conventional medical alarm service, and an outdoor service with GPS tracking. This of course solves the issue of a dual monitoring situation, since Mobile Help (using one monitoring station) will be your only alert provider
- A comprehensive and decent package from a young company
- The simple design of their GPS integration system, requiring no technical know-how, just a simple press of a button to trigger the monitoring facilities locator. The reason the “anywhere” button is not used exclusively is because it operates on a rechargeable battery which charges when it’s docked in the console, thus the battery is only meant to last for a few hours
- An above average pendant to console transmitter range (at 600 feet), and that’s not considering the GPS “anywhere” button
- Mobile Help has a high level of customer service and support
- Mobile Help has an activation fee after purchasing the service
- Mobile Help is not yet available in Canada, though they’re still young company having started in 2008; this is also perhaps the reason they do not offer a multi lingual service
- Aside from the GPS tracking button, the Mobile Help service offers no other additional features – this seems like an area that the makers of the device neglected for some reason – so customers will have make do without handy features like a lock box, a check-in service and a medication dispenser. Since the Mobile Help alarm system is targeted at those with a more independent and outdoor lifestyle, they’ve seemingly potentially overlooked the in-home features, strange because elderly people won’t be outdoors everyday
- Mobile Help, despite having great customer service and competent tech support, they lack a twenty four hour technical support service
- The reliance on AT&T does pose its own problems as Mobile Help will always be dependent on their signal strength and availability (although the arrangement does seem to be working well enough now, so it seems to be an advantage)
- There may be a compatibility issue if you’re using a broadband internet provider over your phone service provider, thus a quick check with the Mobile Help sales rep will need to be done to confirm their product will work in your home
Mobile Help certainly offers something different to the competitors with their GPS system proving a most attractive proposition for those who want a more flexible lifestyle. They’ve targeted the outdoorsy lifestyle types, specifically in a bid to differentiate themselves from others, though this has seemingly meant that all in-home features are at a minimum. Although, as covered earlier, many of their standard features compensates for any lack they have in the additional services category. Things like the waterproof pendant negates the need for a bathroom mounted panic button and a strong enough speakerphone will just about make up for the lack of voice extenders, though the monitoring facility will not be able to pick up your voice everywhere in the household.
What all this means is that Mobile Help has produced a very intriguing package that will definitely bare consideration from any buyer who wants a product with a little more mobility. Indirectly, this medical alert system does promote a healthier lifestyle in its users since the GPS mobile tracking button (with a complimentary belt pouch for your convenience) encourages users to make use of the feature and go places (“seniors on the go”) instead of staying at home. Either way, in-home or outdoors, the user as well as their loved ones will have confidence and peace of mind that their location will always be known, and that emergency services are just a press of a button away from being notified in the event of an emergency – and all at an affordable price.