Considering that medical alarm systems are in use to save lives or prevent emergency disasters on the home front, it’s appropriate that they gave themselves this name. Lifefone clearly looks to embody everything that the industry is all about; prompt communication in the event of an emergency.
One of Lifefone’s greatest focal points is around “the fall” – this is of course a literal fall, and according to their survey, one in three people over the age of sixty five experience at least one fall a year. It’s one of the primary reasons people purchase a medical alarm system, for peace of mind, knowing that their elderly loved one’s well-being is at risk within their everyday living environment. Lifefone ranks amongst the top medical alarm systems around with some outstanding qualities and features. As with all medical alarm systems, the Lifefone review consists of the four primary areas of concern, i.e. Installation, monitoring features (or product review), additional features and the vital customer service.
Lifefone provides a comprehensive package that rivals the industry leader Bay alarm systems, with a twenty four hour a day service that’s claimed to cost ‘less than a dollar a day’ with no hidden costs.
Lifefone does a fairly thorough installation job with top quality equipment. One snag though is that despite not charging any activation or cancellation fee, it appears that they do charge for equipment delivery. On the plus side though, Lifefone does offer some very attractive short term, mid-term and long term contracts to its clients. They also have the rare and added feature of issuing customers with their Emergency Response Card.
It’s within this category that Lifefone wins most plaudits; despite being minus a multi lingual feature (Lifefone is available in the US and Canada), Lifefone does trump all other medical alarm systems in one crucial area, that of transmitter range. The range of the transmitter is a big selling tool as it clearly indicates the strength of the device. The bigger or wider the range, the further the pendant user can roam. So if you happen to have a fairly large property, this alert system will be a very appealing choice. Incidentally the Lifefone console/pendant range is one thousand feet, a full six hundred more than the industries top rated alarm system. What this feature also promotes is a greater sense of independence, allowing the typically elder loved one to have more flexibility.
In addition to the extra range, Lifefone also has a full list of other features which one can expect from any top medical alarm system. These include a lifetime warranty, a water resistant pendant, an available wristband and importantly, a back-up battery supply. That back-up will last a claimed thirty six hours in the event of a power outage. In this event, the Response center will receive immediate notification and apply resources per their prearranged Emergency care plan.
As you can see the Lifefone device is comprehensive, and presents a top notch purchase.
The additional services and features offered by Lifefone is practically all one can expect from a top medical alarm provider but perhaps the most prominent of all of them is the additional help button along with the customary pendant. The extra button is available to be placed anywhere in the household in case the user is unable to reach their pendant.
As with many of the top medical alarm systems, Lifefone also comes with a lock box to aid emergency services.
Another additional feature is the voice extenders, making that emergency call all the more simpler, so that you’ll be able to call from anywhere in the house and the system will pick up your voice.
The Lifefone console also does an automatic weekly “self-test” to ensure that the equipment remains reliable. Should a part malfunction or need some sort of repair, Lifefone will ship the replacement to you within, at the most, a five day waiting period.
Something that may not be in many reviews is the fact that Lifefone provides the unique feature of the Lifefone Emergency Response card. It’s basically a card which you can carry with you at all times and comes in handy traveling overseas. It’s a quick, simple and efficient way of getting around the international language and potential medical barriers. In case you need hospitalization abroad, the worldwide medical travel card will ensure that all your medical information is always at hand, drastically reducing the risk of you receiving un – prescribed or incorrect medication. Details of things like the patient’s condition and things like allergies will all be listed for medical convenience.
Lifefone terms their staff at their medical response center as ‘Care Specialists’, which is perhaps a statement with regard to their attitude toward customer service. That service is available twenty four hours a day and seven days a week. In addition to top notch availability and assistance, they also have an email address for their customers as well as a toll free number to answer any queries at any time. All your information will no doubt be logged within their database to form your personal medical profile and custom emergency care plan.
What are the Pros and Cons of Lifefone?
- As mentioned, the extra-long range on the transmitter of one thousand feet is this systems biggest draw card, with few other alert systems on the market that can come close to this sort of range, and have all the other top features to go with it.
- The worldwide travel ‘Emergency Response card’ is also a unique feature of theirs which avails the option of traveling abroad with peace of mind. This card will aid you in case of emergency so that you will not experience ill-advised treatments or misdiagnosis that might aggravate your, or your loved one’s condition
- No cancellation or activation fees.
- One of the top brands on the market with well over three decades of experience in the business.
- As one would expect; a rapid response unit – reputed to take mere seconds for your custom emergency plan to be set into motion.
- The availability of discount coupons and specials
- One can answer incoming calls via the pendant – simply pushing the help button will activate the two-way telephone device – thus you can answer calls from anywhere in the house.
- Customizable response and emergency care plans to suit each family or individual.
- No money back guarantee on equipment (despite their being no cancellation fee).
- The lack of a multi lingual service in the console features.
- Sadly, no fall detection or GPS device service
- Lifefone does not offer a free delivery service, as appose to some of their top competitors. One could then assume that that principle applies to replacement parts as well. They are known not to have a technical support team to arrive at your door and fix any faults, instead they simply replace the faulty part by shipping it to you.
Of course there will be positive and negative reviews for any product the world over; the best recourse in this regard is to make a note of all the negative ones and then take them up with whoever is dealing with your case. In this way you hopefully eliminate your chances of receiving anything short of what is expected. Due to their stellar reputation, expectations will always be high, hence siding with such an established brand in the market.
The interesting thing about Lifefone is that they more than excel in some areas, like monitoring features or product capabilities, but then it seems like they may have dropped the ball somewhat in the instances of the lack of fall detectors, free equipment delivery and the absence of a FAQs service.
It would appear that their lack of a technical support feature would be more a reflection of their devices capabilities than a shortcoming on their part. No doubt they value their product very highly and thus expect the added range to negate certain qualities like the need for a GPS system or fall detection. Of course if they installed a fall detection aspect, they would have the largest area to monitor (i.e. 1000 feet), thus making their job even more difficult.
In short then, it is easy to see why Lifefone gets such high ratings, but there is enough there to illustrate just why it received the silver award in the annual reviews by “TopTen Reviews”.
Lifefone seems like a well-rounded product with a variety of features and capabilities, and they definitely offer a fair more variety than some of their competitors. It’s definitely the logical answer for those looking for a bit more flexibility and independence in the home.